Help Me Help You: The Non-Zero Sum Game of Email
From the beginning, our founders Fabrice and Alfred have been clear about the fundamental problem with the email status quo: the imbalance of power between sender and recipient (which I’ve already written a bit about here, if you’d care for a quick review). To sum up, Fabrice and Alfred’s key insight was that by asking the sender to provide just a bit more information at the top of an email—namely, when he would like a response to the email and how he would like the recipient to respond—the recipient’s life becomes a whole lot easier. Our work with Timyo has… Continue reading Help Me Help You: The Non-Zero Sum Game of Email